Technical support is included with your CloudDat license. For the fastest service, use the Technical Support Request form.
Your input is important! Please let us know what you like, dislike, or would like to see in future updates.
When seeking technical support, be aware of the following limitations:
ExpeDat Desktop‘s Compression checkbox will be disabled whenever the S3 handler is selected. Inline compression is available with filesystem storage.
When submitting a Technical Support Request, please provide as much information as possible. We may require server logs or client screenshots, so have these ready. Please allow up to 1 business day for a response.
You may be able to resolve these common issues on your own:
If the client is unable to reach the CloudDat instance due to “
No Response” or “
Unreachable” errors, check the following:
Bad Credentials” error, check that you have entered the same username and password into the client that you specified during setup. To change the password, see the section on managing Multiple Users.
Invalid Pathname” or “
Invalid Object Description” error, check that you are accessing the correct bucket name, path prefix, and file name.
User must select an object handler” error, check that your ExpeDat client has selected the “S3” object handler. See “Client Use” for screenshots and examples. If you are using an
ExpeDat Desktopclient from another source and the “Handler” menu does not appear, you will need to add “S3” to the “Server Handlers” list in the Options -> Setup dialog. See the ExpeDat Desktop documentation for details.