Amazon Web Services
Technical support is available to all active subscribers and license holders. For the fastest service, use the Technical Support Request form, select the “AWS Marketplace” license type, then provide your AWS Account ID and contact information.
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When seeking technical support, be aware of the following limitations:
ExpeDat Desktop‘s Compression checkbox will be disabled whenever the S3 handler is selected. Inline compression is available with EBS and instance-storage.
http://s3.amazonaws.com“. See "Advanced Configuration" for instructions on setting alternate endpoints.
movedat, the gateway defaults to a part size of 8 megabytes. To stream or pipe uploading objects larger than 80 gigabytes, you must increase the part size by raising the default
chunksizevalue near the end of
/usr/local/expedat/s3handler.sh. Increasing this value will increase the amount of instance RAM required, so you may need to use a larger instance size.
When submitting a Technical Support Request, please provide as much information as possible. We may require server logs or client screenshots, so have these ready. Please allow up to 1 business day for a response.
You may be able to resolve these common issues on your own:
If the client is unable to reach the CloudDat instance due to “
No Response” or “
Unreachable” errors, check the following:
Bad Credentials” error, check that you have entered the same username and password into the client that you specified during setup. To change the password, see the section on managing Multiple Users.
Invalid Pathname” or “
Invalid Object Description” error, check that you are accessing the correct bucket name, path prefix, and file name.
Unsupported Feature” error indicates that you have attempted to use an ExpeDat feature which is not supported by CloudDat, or the server you specified has not been configured to support CloudDat.
User must select an object handler” error, check that your ExpeDat client has selected the “S3” object handler. See “Client Use” for screenshots and examples. If you are using an
ExpeDat Desktopclient from another source and the “Handler” menu does not appear, you will need to add “S3” to the “Server Handlers” list in the Options -> Setup dialog. See the ExpeDat Desktop documentation for details.
servedat.logrecords the start and stop of each transaction as well as server configuration and health information. Errors from the CloudDat S3 handler will be recorded in individual files in the
/tmp/s3logs/directory. The name of each file includes the
servedattransaction id, so you can match it to events in the