Data Expedition, Inc. ®

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Software Index

Support Services

Included Support

Software purchased from DEI comes with one year of support services.  This includes updates to software and technical assistance via telephone or e-mail.  Please refer to your Software License Agreement for details.

   

Extended Support

Near the end of your support services term, you may purchase an additional year, including updates and technical assistance, for 75% off the new-purchase price then in effect.

 

To ensure uninterrupted access to support services, please contact our sales office about extending support at least thirty days prior to expiration.

Call us at +1 617-500-0002 or see our contacts page to request a quote.


FAQ: Do I need to renew my license to keep using DEI software?

No, a standard license purchased for ExpeDat, SyncDat, or MTP Tunnel is perpetual.  You do not need to purchase anything more to keep using the software you have.  Purchasing a support extension is an option that lets you upgrade to the latest version of the software and continue support services for another year.

FAQ: What about Amazon Web Services subscriptions?

Software purchased from AWS Marketplace is licensed for, and receives support for, the duration of the subscription.  See our AWS Support page for details.