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Technical Support Request

To ensure a timely and thorough response to your request, please answer the questions below with as much information as possible.  Click on each section heading for detailed instructions.

Long Form

  Short Form  

Long Form TSR for configuration and troubleshooting.

Who are you?

License Type Customer ID
None for Web Trial User
Name Title
Company Address
Country
Email Retype
Email
Phone Fax
Prior Incident ID Leave blank for a new request

What software are you running?

Client   Server
DEI Product  
Version & Platform  
Component IDs  

Exactly what problem are you seeing?

Describe the Problem
Expected Behavior
Text of Error Message
Source of Error Message Client
Client Operating System
Other client-side source
  Server
Server Operating System
Other server-side source
Do you have? Client Log File
Client Screenshot
Client System Log
Client Config File 		  Server Log File
Server Screenshot
Server System Log
Server Config File
Preserve any relevant files or screenshots.  A DEI technician may request these later.

Can you reproduce the problem?

Exact sequence of steps which trigger the problem
Conditions which do not trigger the problem

What else can you tell us?

Client   Server
CPUs MHz Cores   MHz Cores
OS Versions  
Network Interface bits / sec   bits / sec
WAN Link
bits per second
In   Out 		 
In   Out
Do you have? Hardware Firewall
Software Firewall
SSL VPN
IPsec VPN
Network Compression Device
  Bandwidth Management Device
Guaranteed Bandwidth
Guaranteed Latency
Link Multiplexor
SAN, CIFS, SAMBA, NFS, etc.
Data Being Moved Size bytes   Type
Anything else?

Licensed customers will normally receive a response within one business day.

Check here to only generate a printable form.  If checked, the information will not be submitted to DEI.
info@DataExpedition.com 877-292-2280
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