Purchase Order Technical Information
Certain technical information is needed in order to set up your account, configure your software, and deliver your purchase. The first page of each DEI Quote document shows you what information we have and highlights the information we need.
Any missing or highlighted information must be emailed to PO@DataExpedition.com or faxed to
+1 617-500-0002. You may send this
information before, with, or after your purchase order, but it is best if
you can send this information before submitting your purchase order.
You do not need to use the quote form when you send us this information,
but you must include the quote number so that we can match the information
to your order.
Each DEI customer is assigned a unique identification number. This number will appear as the first eight digits of the "Quote #" at the top of each quote form. The quote number also identifies the order number and revision of the quote. For example, quote 1A2B3C4D-01B belongs to customer 1A2B3C4D, is their first order, second revision.
Because your company may make multiple purchases through different channels, it is vital that you include the quote number with any purchase information, purchase order, or payment. Likewise, you must include your Customer ID with any request for technical support or new quotes.
Customer Site Login
Your software will be delivered via a secure customer download site. DEI will assign a username and password for new customers and communicate these to the Primary and Secondary contacts after the purchase.
If you have previously purchased DEI software using the same Customer Identification Number, then the username and password will remain unchanged and your new licenses will be bundled with your existing licenses. If you want a purchase to be delivered using different credentials, then you must request a separate Customer Identification Number before you issue a purchase order. If you need to change or recover an existing username or password, please do so before you issue a purchase order. Changes to an existing username or password require authorization from the existing primary or secondary contacts.
Customers must provide the name and contact information for the person or persons who will be responsible for maintaining the software and your customer account. These individuals will receive communications regarding software availability and updates. Approval from a designated contact is required to:
- Request technical support.
- Reset your account password.
- Download software or license codes.
- Make changes to your software configuration.
If possible, provide both a primary and a secondary contact in case one is unavailable. Notify DEI immediately if a contact changes. Support services may be delayed if we are unable to reach a designated contact.
Server License Binding
For standard server licensing, each server license is bound to a specific host machine. You must provide host identification for each server you are licensing. See Tech Note 0007 for details on acceptable identifiers.
Host bound server licenses will not function without a host identifier.
DEI is not responsible for delays caused by your failure to provide correct binding information.
You may also provide a label or description for each server. This can be any brief text string you wish. Some clients, such as ExpeDat Desktop, may make this label visible to end-users when they communicate with the server, so it should be brief and descriptive. See Tech Note 0001 for an example of how such information appears to end-users.