Managing Bandwidth

Purchase Order Technical Information

Certain technical information is needed in order to configure and deliver your software purchase.  The first page of each DEI Quote document includes a form which you can fill out and return.  We must have this information before we can fulfill your purchase order.

Customer Identification Number

Each DEI customer is assigned a unique identification number.  This number will appear as the first eight digits of the "Quote #" at the top of each quote form.  Because your company may make multiple purchases through different departments, it is vital that you include your Customer ID on any purchase order, payment, or support request.  The complete Quote #, including the "-XXA" portion, must appear on the Purchase Order so that we can correctly match your software configuration to your order.

Server Addresses

For standard host licensing, each server license is bound to a specific host machine.  You must provide a host ID for each server you are licensing.  See Technical Note 0007 for details on acceptable identifiers. 

You may also provide a name or description for each server.  This can be any brief text string you wish.  For example, you might choose the city where the server is located, or its DNS name.

Customer Site Login

Your software will be delivered via a secure customer download site.  In order to access this site, you must choose a username and password.  The username should be up to eight alphanumeric characters, while the password should be six to eight alphanumeric characters.  Both are case sensitive.

Note that if you make multiple purchases using the same Customer Identification Number, they will all be delivered under the same username and password.  If you wish different purchases to be delivered separately, you must request a separate Customer Identification Number.

Technical Contact

Please provide the name and contact information for the person who will be primarily responsible for installing and/or maintaining the software.  When your software is ready for download, this person will receive the access URL and license codes.  The technical contact will also receive occasional emails about significant software updates (usually about four times per year).

Billing Contact

Please provide the name and contact information for the person who will be primarily responsible for evaluating the quote and requesting the purchase order.  This person will receive a copy of the invoice and will be notified when it is time to renew technical support.