Issue:

Web based document exchange performance.

Solution:

HyperGate accelerates existing web software.

Benefit:

Better customer service while preserving software investment.

Document Management

A large legal firm maintains a web based document archive and management system.  Employees from many branch offices, and sometimes mobile users, submit and retrieve a variety of files ranging from small word processing documents to very large image scans.

The firm is heavily invested in its existing content management system.  It contains many thousands of documents and users are familiar with the interface.  However, it suffered from slow document transfer rates, particularly for distant offices and mobile users.  Uploading and downloading documents took as long as fifteen minutes, wasting valuable billable time.

Deployment of HyperGate software allowed the firm to reduce typical transfer times to only a couple of minutes.  With the client and server software operating behind the scenes, there were no changes to either the user experience or the existing content management server.

The light-weight software was easy to deploy and invisible to end-users.  Because there were no changes to the existing system, users who have not yet installed the software still have full access using the same interfaces.

Less time spent sending and receiving documents allows billable employees to make more efficient use of their time and service more customers.  Preserving existing front and back-end software allowed this to be achieved without disrupting well established practices.