DEI Support Request Guide

Technical Support Request Guide

Exactly what problem are you seeing?

Precisely describe the issue requiring technical support.

Describe the Problem: Describe the type of operation you are performing and exactly what is going wrong.
Expected Behavior: What behavior were you expecting? For example, if you are reporting a performance problem, exactly how fast did you expect the data to go?
Text of Error Message: If you are seeing an error message, copy the complete and exact text here. Do not summarize, do not leave anything out.
Source of Error Message: Exactly where did the message come from? Please distinguish messages generated by DEI software from those generated by your operating system or third-party software.
Do you have?: If possible, you should preserve a screen shot of the error message, along with any relevant log files. Check off which of these you have available. A DEI technician may request these later.