®

Move Data Faster^™

TSR: Exactly what problem are you seeing?

Precisely describe the issue requiring technical support.

Describe the Problem

Describe the type of operation you are performing and exactly what is going wrong.

Expected Behavior

What behavior were you expecting?  For example, if you are reporting a performance problem, exactly how fast did you expect the data to go?

Text of Error Message

If you are seeing an error message, copy the complete and exact text here.  Do not summarize, do not leave anything out.

Source of Error Message

Exactly where did the message come from?  Please distinguish messages generated by DEI software from those generated by your operating system or third-party software.

Do you have?

If possible, you should preserve a screen shot of the error message, along with any relevant log files.  Check off which of these you have available.  A DEI technician may request these later.