DEI Technical Support Request

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Technical Support Request

To ensure a timely and thorough response to your request, please answer the questions below with as much information as possible. Click on each section heading for detailed instructions.

Long Form

Short Form

Long Form TSR for configuration and troubleshooting.

Who are you?

License Type		Customer ID None for Free Trial User
Name		Title
Company		Address
Country
Email		Retype Email
Phone		Fax
Prior Incident ID	Leave blank for a new request

What software are you running?

	Client		Server
DEI Product
Version & Platform
Component IDs

Exactly what problem are you seeing?

Describe the Problem
Expected Behavior
Text of Error Message
Source of Error Message	Client Client Operating System Other client-side source	Server Server Operating System Other server-side source
Do you have?	Client Log File Client Screenshot Client System Log Client Config File	Server Log File Server Screenshot Server System Log Server Config File
	Preserve any relevant files or screenshots. A DEI technician may request these later.

Can you reproduce the problem?

Exact sequence of steps which trigger the problem
Conditions which do not trigger the problem

What else can you tell us?

	Client	Server
CPUs	MHz Cores	MHz Cores
OS Versions
Network Interface	bits / sec	bits / sec
WAN Link bits per second	In Out	In Out
Do you have?	Hardware Firewall Software Firewall SSL VPN IPsec VPN Network Compression Device	Bandwidth Management Device Guaranteed Bandwidth Guaranteed Latency Link Multiplexor SAN, CIFS, SAMBA, NFS, etc.
Data Being Moved	Size bytes	Type
Anything else?

Licensed customers will normally receive a response within one business day.

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