Diagnostic services are provided for all DEI products as part of the basic technical support.

Diagnostic Services

DEI has a decade of experience in troubleshooting IP network performance issues.  Even if you are not using a DEI product, you can still take advantage of this knowledge base.

Troubleshooting Walkthrough

A DEI engineer will walk you through a disciplined process of assessing, testing, and evaluating your network to identify specific problem areas.  This includes identification of exemplar scenarios and development of an appropriate testing workflow.  The walkthrough emphasizes the identification of multiple factors which may be affecting performance, including interactions between disparate devices and services and identification of hidden performance barriers.

Network Analysis

DEI will make recommendations for further investigation and configuration based on your test data and observations from the Diagnostic Walkthrough.  This includes not just technical factors, but also takes into account administrative limitations and security concerns.  The goal is to provide practical recommendations that fit whatever constraints may exist.

Low Impact Service

DEI Diagnostic Services provides fast, light-weight, low-cost assistance in finding network problems.  Many problems are identified with just a few hours of work.  There is no long-term contract and DEI will not try to sell you third-party products or services.  Of course, we may recommend our products where appropriate, but we will always make recommendations based on your needs, not ours.

Call for a Consultation

For pricing and scheduling information, call 877-292-2280 (toll free in the U.S.) or 781-353-6403.