Troubleshooting
This chapter explains how to diagnose and resolve problems you may encounter while using HyperGate. It is often useful to refer to the diagnostic output for both the HGclient and HGserver involved. You can increase the level of diagnostic detail by using the “-d” command line option or the “Debug” configuration variable and setting the level to 1. This may be particularly helpful if you are having trouble formatting HyperGate URLs.
Debug levels above 1 will produce copious output and reduce performance. This can change the way the software behaves in unexpected ways and should only be done if you are instructed to do so by DEI support personnel.
If you are unable to resolve a problem, contact DEI technical support at 405-292-2280 or submit a technical support request.
If you purchased HyperGate through one of our international sales partners, please contact them for support.
When reporting trouble, describe the circumstances as fully as possible. Include the text of any messages and the revision codes of the applications. The versions are logged when each application starts up. Information about your networking environment, such as link type and speed, operating systems, and types of files being transferred is also very helpful.