HTML Error Messages

If the HyperGate software is unable to initiate a transaction, it will attempt to report an error message to the browser.  Most such messages provide a brief explanation of what has happened and may offer troubleshooting tips.  The last line of a HyperGate HTML error message identifies which component is reporting the error and provides version and license information which will be needed when seeking support from DEI.  For example:

Network Error

MTP found a problem:
The transaction timed out.
Check that the address is correct and that hgserver is running there.

HyperGate / hgclient - 1.6.0 Apr 2006 - DEI (DocExch v1.7.11) (MTP v3.11.9)
Unconfigured

Internet Explorer "Friendly HTTP Error Messages"

By default, Internet Explorer may not display HTML error messages.  To see them, you may need to use a different browser, or follow these steps:

• From Explorer’s “Tools” menu, select “Internet Options”.

• Click on the “Advanced” tab, then scroll down a few lines to “Show friendly HTTP error messages”.

• Uncheck (disable) “Show friendly HTTP error messages”.

If a transaction fails only after partially completing, then refer to the logs for HGclient and HGserver to determine the cause.